Innform launched on March 1, 2019 🎉

The roadmap below outlines the product's release schedule including features, readymade skills & management courses, and compliance courses for 2019.

Features 🚀

March 2019

  • Certification and completion records ✔️
  • Course builder ✔️
  • Quiz builder (assessments) ✔️
  • Team and groups management ✔️
  • Bulk import of users ✔️
  • Text-to-speech ✔️
  • Instant translation ✔️
  • Royalty free image integration ✔️
  • Simple reporting (quiz results, completion information) ✔️
  • Brand customisation ✔️

April 2019

  • SCORM integration ✔️
  • Innform App 1.0 ✔️

May – July 2019

  • Advanced group admins ✔️
  • Freeze and replace user accounts ✔️
  • Learning paths ✔️
  • Learning content library for Learners ✔️
  • Training Manuals 1.0 ✔️

September, 2019

  • Grouping of learners 2.0 ✔️
  • Properties ✔️
  • Advanced insights and reporting ✔️

November 2019

  • Course folders
  • Dashboard 2.0

December, 2019

  • Video compliance courses (first batch of 5)

2020

  • Training manuals 2.0
  • Branded public profiles
  • Gamification
  • Learner assignment upload
  • Discussion forum
  • Import of classroom (ILT) training results

Compliance courses – UK (CPD certified) 🏅

  1. Food Safety: Level 1 ✔️
  2. Food Safety: Level 2 ✔️
  3. Allergen awareness ✔️
  4. Equality and diversity ✔️
  5. Disability awareness ✔️
  6. First Aid ✔️
  7. Health & Safety In the Workplace ✔️
  8. Working in a Licensed Premises ✔️
  9. Manual Handling Training ✔️
  10. Fire Marshal and Warden Training ✔️
  11. PCI data security standards (2020)
  12. Child Safety (2020)
  13. Child Exploitation Awareness (2020)
  14. Cellar management (2020)
  15. Working in a kitchen (2020)
  16. Employment law (2020)

Certification pricing: All compliance courses within Innform are CPD certified.

Skills & Management video courses 🎬

Skills

  1. Restaurant service basics ✔️
  2. Top 10 Gin cocktails ✔️
  3. Introduction to bartending ✔️
  4. Coffee essentials ✔️
  5. Body language for hospitality ✔️
  6. Mise en Place basics ✔️
  7. Start with Wine ✔️

Management

  1. Cultural awareness in hospitality ✔️
  2. Etiquette in hospitality ✔️
  3. Introduction to Giving Feedback ✔️
  4. What is a leader? ✔️
  5. Leadership skills: Self-awareness  ✔️
  6. Leaderships skills: Motivation ✔️
  7. Leadership skills: Managing change ✔️
  8. Leadership skills: Building relationships ✔️
  9. Team development basics  ✔️
  10. Stages of team development  ✔️
  11. Building a team that delivers ✔️
  12. Characteristics of a great team ✔️
  13. Leading productive meetings ✔️
  14. Outstanding customer service ✔️
  15. Building rapport with customers ✔️
  16. Exceed customer expectations ✔️
  17. Solve customer problems ✔️
  18. Building rapport over the phone ✔️
  19. Exceed expectations over the phone ✔️
  20. Solving problems over the phone ✔️
  21. Listening techniques for successful customer interactions ✔️
  22. GDPR basics ✔️
  23. Serving angry customers 
  24. Learning from angry customers 
  25. Preventing customer anger 
  26. Introduction to Revenue management 
  27. Segmentation and Forecasting in Revenue management  
  28. Booking controls and Pricing for Revenue management  
  29. Optimising distribution and sales for Revenue management  
  30. Important KPIs for Revenue management 
  31. How to analyse business performance 
  32. Decision-making based on financial analysis  
  33. What is a manager? 
  34. How to delegate as a manager 
  35. How to resolve conflict 
  36. Managing multiple generations 
  37. Business management fundamentals 
  38. Leading a customer service culture
  39. Introduction to workplace coaching 
  40. Essential coaching skills 
  41. How to use coaching tools and establish a coaching cycle
  42. Understanding and managing stress
  43. Time management: People Time management: 
  44. Projects Time management: Priority setting 
  45. Identifying and planning for high pressure situations 
  46. How to tackle pressure in the moment 
  47. Learning from failure 
  48. Failure as an asset
  49. How to motivate staff
  50. Building self-confidence
  51. Developing a self-learning mindset 
  52. Staying motivated in your self-learning journey
  53. The Basics of Marketing 
  54. Reputation Management 
  55. The Good Side of Marketing Reputation Management 
  56. The Dark Side of Marketing Reputation Management  
  57. Introduction to Cutomer Reviews 
  58. The Different Review Platforms 
  59. How to Improve Customer Service For better Reviews 
  60. How to Get More Reviews 
  61. Managing Your Reviews Profiles 
  62. What to Do When You Get Negative Reviews 

A note on readymade courses

Innform plans to deliver 100 readymade courses by the end of 2019, at no extra charge and available to all customers on the Essential, Pro and Enterprise plans.

Any feedback? 🤓

Your feedback is invaluable to us! Let us know what features you would like to see in the tool, or report any issues you may be experiencing! 

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