Innform launched on March 1, 2019 🎉
The roadmap below outlines the product's release schedule including features, readymade skills & management courses, and compliance courses for 2019.
Features 🚀
March 2019
- Certification and completion records ✔️
- Course builder ✔️
- Quiz builder (assessments) ✔️
- Team and groups management ✔️
- Bulk import of users ✔️
- Text-to-speech ✔️
- Instant translation ✔️
- Royalty free image integration ✔️
- Simple reporting (quiz results, completion information) ✔️
- Brand customisation ✔️
April 2019
- SCORM integration ✔️
- Innform App 1.0 ✔️
May – July 2019
- Advanced group admins ✔️
- Freeze and replace user accounts ✔️
- Learning paths ✔️
- Learning content library for Learners ✔️
- Training Manuals 1.0 ✔️
September, 2019
- Grouping of learners 2.0 ✔️
- Properties ✔️
- Advanced insights and reporting ✔️
November 2019
- Course folders
- Dashboard 2.0
December, 2019
- Video compliance courses (first batch of 5)
2020
- Training manuals 2.0
- Branded public profiles
- Gamification
- Learner assignment upload
- Discussion forum
- Import of classroom (ILT) training results
Compliance courses – UK (CPD certified) 🏅
- Food Safety: Level 1 ✔️
- Food Safety: Level 2 ✔️
- Allergen awareness ✔️
- Equality and diversity ✔️
- Disability awareness ✔️
- First Aid ✔️
- Health & Safety In the Workplace ✔️
- Working in a Licensed Premises ✔️
- Manual Handling Training ✔️
- Fire Marshal and Warden Training ✔️
- PCI data security standards (2020)
- Child Safety (2020)
- Child Exploitation Awareness (2020)
- Cellar management (2020)
- Working in a kitchen (2020)
- Employment law (2020)
Certification pricing: All compliance courses within Innform are CPD certified.
Skills & Management video courses 🎬
Skills
- Restaurant service basics ✔️
- Top 10 Gin cocktails ✔️
- Introduction to bartending ✔️
- Coffee essentials ✔️
- Body language for hospitality ✔️
- Mise en Place basics ✔️
- Start with Wine ✔️
Management
- Cultural awareness in hospitality ✔️
- Etiquette in hospitality ✔️
- Introduction to Giving Feedback ✔️
- What is a leader? ✔️
- Leadership skills: Self-awareness ✔️
- Leaderships skills: Motivation ✔️
- Leadership skills: Managing change ✔️
- Leadership skills: Building relationships ✔️
- Team development basics ✔️
- Stages of team development ✔️
- Building a team that delivers ✔️
- Characteristics of a great team ✔️
- Leading productive meetings ✔️
- Outstanding customer service ✔️
- Building rapport with customers ✔️
- Exceed customer expectations ✔️
- Solve customer problems ✔️
- Building rapport over the phone ✔️
- Exceed expectations over the phone ✔️
- Solving problems over the phone ✔️
- Listening techniques for successful customer interactions ✔️
- GDPR basics ✔️
- Serving angry customers
- Learning from angry customers
- Preventing customer anger
- Introduction to Revenue management
- Segmentation and Forecasting in Revenue management
- Booking controls and Pricing for Revenue management
- Optimising distribution and sales for Revenue management
- Important KPIs for Revenue management
- How to analyse business performance
- Decision-making based on financial analysis
- What is a manager?
- How to delegate as a manager
- How to resolve conflict
- Managing multiple generations
- Business management fundamentals
- Leading a customer service culture
- Introduction to workplace coaching
- Essential coaching skills
- How to use coaching tools and establish a coaching cycle
- Understanding and managing stress
- Time management: People Time management:
- Projects Time management: Priority setting
- Identifying and planning for high pressure situations
- How to tackle pressure in the moment
- Learning from failure
- Failure as an asset
- How to motivate staff
- Building self-confidence
- Developing a self-learning mindset
- Staying motivated in your self-learning journey
- The Basics of Marketing
- Reputation Management
- The Good Side of Marketing Reputation Management
- The Dark Side of Marketing Reputation Management
- Introduction to Cutomer Reviews
- The Different Review Platforms
- How to Improve Customer Service For better Reviews
- How to Get More Reviews
- Managing Your Reviews Profiles
- What to Do When You Get Negative Reviews
A note on readymade courses
Innform plans to deliver 100 readymade courses by the end of 2019, at no extra charge and available to all customers on the Essential, Pro and Enterprise plans.
Any feedback? 🤓
Your feedback is invaluable to us! Let us know what features you would like to see in the tool, or report any issues you may be experiencing!